The Travel Experts
Call: +844-2242-5892
Other Tour ID :
> Essential Vietnam < 7 Days / 6 Nights> Starts Hanoi , ends Ho Chi Minh
> Treasures of Vietnam < 6 Days / 5 Nights> Starts Hanoi , ends Ho Chi Minh
> Vietnam Explorer < 11 Days / 10 Nights> Starts Hanoi , ends Ho Chi Minh
> Vietnam Culinary Discovery <11Days/10Nights>Starts Ho Chi Minh, ends Hanoi
> All Vietnam Expectations < 10 Days / 9 Nights>Starts Hanoi , ends Ho Chi Minh
> Vietnam Beach Holiday < 11 Days / 10 Nights>Starts Ho Chi Minh, ends Hanoi
> Distinctions of Vietnam Tourist Attraction < 12 Days / 11 Nights>Starts Hanoi , ends Ho Chi Minh
> Vietnam Adventure Holiday < 12Days/11Nights>Starts Hanoi , ends Ho Chi Minh
> Best of Vietnam < 9 Days / 8 Nights> Starts Ho Chi minh , ends Hanoi
> Inside Vietnam < 9 Days / 8 Nights> Starts Hanoi , ends Ho Chi Minh
Tour Catalogue : Vietnam Grand Luxury
Tour ID : Vietnam Classic Packages
Tour Name :
Itinerary

Arrive Ho Chi Minh City and transfer to your centrally located hotel, We begin our Ho Chi Minh experience with an orientation walk along the city’s historic boulevards, passing some of its most interesting sights. We wander Ho Chi Minh’s wide and historic boulevards, visiting famous landmarks such as Dong Khoi Street (formerly Rue Cantina), Hotel de Ville, the former Presidential Palace and the lively Chinatown district - Cholon
Overnight in Ho Chi Minh : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Lunch inclusive>

We fly to hue, Vietnam's former imperial capital and a charming town set on the perfume river. We travel along the river to the 16th century thien mu pagoda and then see remnants of hue’s royal past at the imposing former residence, the citadel, and at the impressive tomb of emperor Tu Duc.
Overnight in Hue : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

We drive over the spectacular Haivan pass, past stunning rural and coastal scenery, to the town of danang, visiting the cham museum with its unique, Hindu style sculptures. We drive the short distance south to famous china beach and then to the enchanting town of hoi an, a port town since the middle ages. We walk Hoian’s narrow lanes, visit 300-year-old houses, see the traditional market, enjoy a cruise to on the Thu Bon river through tranquil rural scenery and soak up the quaint atmosphere
Overnight in Hoian : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

You will have a free day to discover Hoian by your self or just lay down on white beach in Hoian
Overnight in Hoian : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Breakfast inclusive>

Flying north, we arrive in Hanoi, Vietnam's present-day capital and one of Asia's most attractive and interesting cities. We enjoy a cyclo ride, explore the fascinating old quarter, stroll along the beautiful boulevards and see the infamous ‘hanoi Hilton’ prison.
Overnight in Hanoi : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>
We spend 2 day/ 1night cruising the world heritage listed halong bay – a natural wonder
halong bay vietnam with thousands of islands creating a unique and beautiful landscape.
- Pick up at hotel and drive to Halong bay through Red River Delta ,Nature of countryside is beautiful on country land.
Arrival to Halong bay. Board our Junk boat for a cruise amongst towering limestone backdrops. Visit to caves, grottoes, floating fish villages and beaches. Have fresh seafood lunch on Cruiser .More cruise, swimming on nice beach .
Overnight in Halong Bay : with
" Top End of Wooden Junk "
"Guaranteed Boat"
<Breakfast & Lunch & Dinner inclusive>

Rising to the sound of ocean coming to life for another lovely day. Breakfast then , Junk boat once again sets sail through breathtaking secluded Halong bay Cruise
- Drive back to Hanoi.
- We will also witness a performance of the unique art of water puppetry and finish the tour with a celebration at one of Hanoi's great local restaurants.
Overnight in Hanoi : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotels"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Spend last minutes shopping (embroideries, silk, lacquer ware, ...)or at leisure before check out . your journey ends with your airport transfer. < Breakfast inclusive>
Tour End
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Did you know: We can organise your flights and any additional accommodation. Call us on +844 22425 892 to speak to one of our experts or click here to request a quote.
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**** Information in this itinerary was correct at the time of its preparation.
We reserves the right to make itinerary changes as operational or other circumstances require
**** Once your booking has been confirmed you will receive a detailed itinerary for this tour,
detailing day by day arrangements, as well as a predeparture
guide containing valuable information designed to
help you get the most out of your holiday
* All accommodation on double basis in Hotel 4 or 5star with daily breakfast
* All transfers/ transports
* English speaking guide
* Meals as indicated
* Boat cruising in Hue and Top End of Wooden Junk in Halong Bay
* Admission fees and permits where applicable
* Domestic flights
* visa arrangement
* Pre/post trip arrangement
* Travel insurance
* Meals not indicated
* Other personal expenses
* Tips and gratuities
For road journeys, air conditioned coasters or mini buses or car are used. These are modern, spacious, comfortable, well maintained, safe vehicles - perfect for private travel !
See the Goup Size and know what you get
* Tour Type :Private
* Vehicles Type :Car
* Group Size : 2 -3 Pax


----------Altis Toyota - 4seats--------------------Innova Toyota - 7seats---------
* Tour Type :Private
* Vehicles Type :Van
* Group Size : 4 - 8 Pax


---------Ford Van - 16seats ---------------Mercedes Van - 16seats ----------
* Tour Type :Private
* Vehicles Type :Van
* Group Size : 9 - 16 Pax

-------- County Minibus - 24 seats ----------------------------------------------
Accommodation
Hotel Name : Grand Hotel 4star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Century Riverside Hotel 4star < click here to see hotel own home page >
Room Type : Deluxe Room

or Optional :
Hotel Name : Hotel Saigon Morin 4 star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Hoian Riverside Resort & Spa 4star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Thang Loi Hotel 4 star <click here to see hotel own home page >
Room Type : Deluxe Room


or Optional :
Hotel Name : Zephyr Hotel 4 star < click here to see hotel own home page >
Room Type : Deluxe Room



There is something magical about discovering the Bay from your very own private Bhaya. Feeling the sea breeze caress your skin. Listening to the surf gently roll by.

Come relish in Bhaya's assortment of genuine activities. Let us enlighten your outlook towards the mind, body, and spirit, get competitive in some activities as Swimming, snorkeling and kayaking in the crystal clear turquiose waters of Halong Bay are favored activities for the energetic. Morning T'ai Chi on the sundeck kicks the day off to a meditative and uplifting start. Adventure outings, tour excursions and theme cruises are available by prior arrangement.
Spa & Massage

Do you enjoy fine dining? Bhaya defies all limits with their exquisite Signature Cuisines. Dining is alway a premier highlight of any Bhaya cruise.With 12 different Vietnamese and International set menus,the Bhaya buffet serves up exquisite culinary creations in an atmosphere of succulent luxury.The lavish dining room allows for a romantically intimate tête-à-tête only meters from the scenic wonders of Halong Bay, or a festive group banquet in imperial splendor

Sheer sophistication, diversity, and pure enjoyment all intertwined to form the most luxuriously elegant cruising experience. Considering our collection of entertainment, Bhay is capable of spoiling you and yours with the ultimate recreation. Our leisure delight includes Bhaya Bar adjoins the Dining room and is perfect for a pre-meal apératif. The bar serves fine lagers, liquors, exotic cocktails and pub snacks until late.. All designed to suit your preference.

Date Launched: 24/7/2007
Registry: Vietnam
Officers: Hanoi City and Ho Chi Minh City
Crew: International
Complement: 18
Gross Tons: 700
Length (ft.): 122
Beam (ft.): 27
Passengers: 28
Stability Rating: Good to Excellent
Dinner Seatings: 2
Cuisine: Contemporary
Dress Code: Traditional
Room Service: Yes
Tipping: $5 PPPD, 5% automatically added to bar check
Spa: Yes
Massage: Yes
Bars/Lounges: 1
Shops: Yes
Laundry: Yes
Suites: 4
Deluxe Twin : 10
Singles Cabins: 0
Singles Surcharge: 115 - 200%

Bhaya has six 12.5m2 (41ft2) Deluxe Double Cabins. The four located on 01 Deck are aft of the Bhaya Suites with two each on the port and starboard sides. On 02 Deck, the two Deluxe Double Cabins are located aft of the Royal Suites on either side. The Double cabins feature a 160 x 200 cm (5' 2in x 6' 6in) double bed
The 10 Deluxe Twin Cabins are 12.5m2 (41ft2). There are three located on 01, one on the port side, two on the starboard side, aft of the Deluxe Double Cabins. Seven are located on 02 Deck aft of the Double Cabins, with three on the port side and four on the starboard side. The Twin cabins feature two 80 x 200 cm (2' 7in x 6' 6in) single beds.
The two Bhaya Suites measure a comfortable 14.5m2 (47ft2) and are located in the for'ard section of 01 Deck on either side. Bhaya Suites feature a 160 x 200 cm (5' 2in x 6' 6in) double bed, sweeping 180° water-level ocean views and direct access to the for'ard public viewing area on 01 Deck.
The two sumptuous Royal Suites measure a regal 16.5m2 (54ft2) and are located in the for'ard section of 02 Deck on either side. The Royal Suites feature a 160 x 200 cm (5' 2in x 6' 6in) double bed, panoramic 180° ocean views, a plush sofa and exclusive access to a private viewing area on 02 Deck. The ensuites are resplendent with a deep-soak bath.
Accommodation
Hotel Name : Windsor Plaza Hotel 5star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Imperial Hotel 5star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Golden Sand Resort & Spa 5star < click here to see hotel own home page >
Room Type : Deluxe Room

Hotel Name : Melia Hotel 5 star <click here to see hotel own home page >
Room Type : Deluxe Room

or Optional :
Hotel Name : Nicko Hotel 5 star < click here to see hotel own home page >
Room Type : Deluxe Room


The Ginger caters to only 20 guests, making her one of the most spacious cruise ships in the Bay. She offers the luxury of single, open-seating dining in a distinctive restaurants featuring the finest cuisine afloat. In fact, chefs of the famed Colour of Vietnam, the most prestigious culinary authority in the Vietnam, assist in the direction of the Ginger's restaurants. And in the four-star tradition of Ginger Cruise , the First Ginger provides the highest level of personal service, with a staff to guest ratio of 1:1.4.
There are so many activities to keep you occupied on this luxury vessel or just sit back relax & do nothing.
Sunrise Tai Chi classes: Greet the day with a morning Tai Chi class, held-weather permitting-on the open-air Sundeck.
Kayaking: Explore the bay's uninhabited islands and sea caverns in our imported Canadian Seaward kayaks.
Cooking classes: Learn more about the ingredients and techniques used to create mouthwatering Vietnamese dishes.
Snorkeling: Discover the colorful coral and fish that lie beneath the surface of the bay's clear, calm water.
Special events: Traditional dances and musical performances, fashion shows, and other events may be arranged upon request.

The ship features four restaurants plus an outdoor Ginger. You have the option of dining when, where, & with whom you choose in a restaurants.
A pleasant ambiance, attentive staff and great views make our restaurant the perfect place to sample the exotic delights of Vietnamese cuisine. Guests can look forward to lavish international breakfast buffets, casual, sit-down lunches of Vietnamese dishes, and formal dinners with delectable fusion cuisine. All dishes are prepared to please both the eye and the palate. Special BBQ dinners are served on the Sundeck on weekends, or upon a group's request.

The Ginger's excellent onboard entertainment program includes
The Massage Room
Infused with the scents of lemongrass and fresh herbs, the bay view massage room provides the ultimate escape, allowing guests to enjoy a traditional Vietnamese massage in the midst of the bay's beauty.

With its comfortable lounge chairs, fresh breeze and dazzling views, the Sundeck invites guests to lie back and relax. Featuring an impressive range of cocktails and an easy, relaxed ambiance, the Sunset Bar is a delightful place to socialize and watch the sun sink behind the bay's myriad islands

Date Launched: 26/8/2007
Registry: Vietnam
Officers: Hanoi City
Crew: International
Complement: 16
Gross Tons: 696
Length (ft.): 126
Beam (ft.): 28
Passengers: 20
Stability Rating: Good to Excellent
Dinner Seatings: 2
Cuisine: Contemporary
Dress Code: Traditional
Room Service: Yes
Tipping: $5 PPPD, 5% automatically added to bar check
Spa: Yes
Massage: Yes
Bars/Lounges: 1
Shops: Yes
Laundry: Yes
Superior: 8
Deluxe Twin : 2
Singles Cabins: 0
Singles Surcharge: 116 - 200%

While the view is undoubtedly the best feature of each of our ten guest cabins, guests will also appreciate the rooms' tasteful décor and furnishings. To complement the bay's natural beauty we have outfitted the cabins in natural materials: wood floors covered with sedge mats; walls covered with woven bamboo panels; and ceilings decorated with bamboo panels hand-painted with a ginger motif. The standing shower, meanwhile, features mosaic tiles in Ginger flower patterns.
Deluxe rooms: 2
- Size: 16 sqm
- Queen-size bed: 165cm x 205cm
- Air – conditioner
- Minibar
- In house phone
- 03 panoramic windows
- Wardrobe
Superior rooms: 8
- Size: 14 sqm
- 02 single beds: 95 cm x 205 cm
- Air – conditioner
- Minibar
- In house phone
- 03 panoramic windows
- Wardrobe
CONFIRMED indicated overleaf means the airline, hotel, vehicle rental or tour operator has accepted your reservation from Vietnam Royal Tourism , subject to the usual reservation conditions.
REQUEST means your arrangements have been requested although not yet confirmed. WAITLIST means that your flight, hotel or tour arrangements are currently full and your name has been placed on a waiting list. CANCELLED means your flight, hotel, vehicle rental or tour arrangements are cancelled. UNABLE means the airline, hotel or tour operator cannot meet your request.
PAYMENTS: We require an initial non-returnable deposit normally 30% of tour cost per person for the travel element of your itinerary. Additional deposits may also be required to hold "other facilities" arrangements such as hotels, car-hire, cruises and tours - all payment details will be advised at the time of booking. Any final payment is usually due until customers arrival their destinations as Vietnam , Laos or Cambodia on First Day ( Day 1 ). Bookings made within 1 month of travel require 30% payment upon confirmation. If you have booked hotel accommodation, vehicle rental, tours or any 'Other Facilities' you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the Tour Operator you should refer to the booking conditions contained in Tour Operator's brochure (a copy of these conditions will be given or sent to you at the time of booking).
Please note that all airfares and taxes are subject to increase until full payment is received and tickets issued it is therefore to your advantage to finalise payment as soon as you can after booking. However Government taxes additional to the fare may be imposed or increased without notice at any time up until departure date.
Vietnam Royal Tourism with Vietnam Business Number ( VBN 0102032888). We hold an Travel Agent License (TAG number 0825 ) Awarded by Vietnam National Administration of Tourism. This ensures that in the very unlikely event of our insolvency you will be able to continue with your arrangements as planned (if already abroad in Vietnam , Laos, Cambodia or Thailand) or refunded in full if travel has not already commenced.
For all monies paid to Vietnam Royal Tourism - will be legally safeguarded by being held in Trust in a Vietnam Royal Tourism - Trust account, thus ensuring that in the very unlikely event of our insolvency money paid in respect of advance bookings (future travel) will be refunded in full.
EMERGENCY CONTACT:
In the event that you experience a real emergency outside of Vietnam Royal Tourism - ' normal opening hours, please fax details to us on +844 2425892 or email :vietnamroyaltourism@vnn.vn.
PLEASE NOTE: If you intend to mail payment details or are arranging a bank transfer you should confirm the exact amount due with your consultant.
1. PERSONAL (AND COMPANY) CHEQUES: Payment for travel arrangements may be made by personal or company cheque. Cheques should be made payable to VIETNAM ROYAL TOURISM - LTD. Please note. However, that we require SIX WORKING DAYS FOR CHEQUE CLEARANCE before tickets can be issued. It is therefore advisable to confirm with Vietnam Royal Tourism - that there is sufficient time between cheque payment and any ticketing deadline. For urgent ticketing we can usually arrange to have cheques up to US3,000 guaranteed upon payment of an extra fee determined by the value of the cheque. Foreign currency cheques are acceptable.
2. BANK AND BUILDING SOCIETY DRAFTS: These are treated as cash if received at a time when the relevant bank or building society is open and able to verify the cheque.
3. CASH: Please note we advise clients not to post cash to us. Cash are acceptable and welcome when you will made your final payment on your arrival date in Vietnam , Laos , Cambodia
4. CARDS:
We accept Visa, MasterCard . We may require written Form of Authorisation letter and Letter of Aproval for the debit from the card holder before tickets can be released. We may also require one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo before tickets can be released. We may also require seeing the actual card.
5. DIRECT CREDIT/BANK TRANSFER: Payment may be made from your bank directly to our bank account at:
Account name: Vietnam Royal Tourism Co.,LTD
Account number: 4094439
Bank Name: ANZ Bank
Address: 14 Le Thai To str., Hanoi, Vietnam
Tel: +844-8 258190
Fax: +844-8258188
SWIFT Code: ANZBVNVX
Website: www.anz.com
( Recommendation using this one for citizen of New Zealand, Australia, United Kingdom, US and Canada with small fee of bank transfer )
or other :
Account name: VIET NAM ROYAL TOURISM CO., LTD
Account number: 0011372354159
Bank Name: Bank for foreign trade of Vietnam – Operation Center
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
Tel : + 844-825 1322
Fax: +844-82 69067
SWIFT Code: BFTVVNVX001
Website: http://www.vietcombank.com.vn/en/
Vietnam Royal Tourism - must be notified of all direct bank payments. All payments must be identified by the passenger's name and booking number.
If a fare is shown on an itinerary as being 'PROVISIONAL', this means that the airline, hotel or tour/ground operator has not confirmed the exact fare at the time of booking and any increases in cost must be met by the client.
TICKETING: Unless you notify us otherwise, your travel documents will be posted to you at the address shown overleaf, except E-tickets where your boarding pass is issued at check in on production of your passport and this Vietnam Royal Tourism - client confirmation form if requested. Air tickets cannot be posted overseas. Tickets are generally valid a maximum of one year from the date of issue. Any exception to this will be shown on your ticket.
REROUTING: As a general rule, airline tickets cannot be rerouted or transferred to another airline. All flights must be used in sequence, as booked. Failure to do so may result in cancellation of all remaining sectors and restrict any possible refund.
PASSPORT & VISA REQUIREMENTS: Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many countries and airlines. Please check with your travel consultant if you will not have the recommended validity whilst travelling. Passports should be Machine Readable for travel via the USA. Please call our visa service if you are unsure if your passport is Machine Readable. Please call +844 24 25 892 for more details.
Visa requirements are only noted for those countries listed on your itinerary. If you intend visiting or transiting through other countries, please ensure you are fully aware of all relevant visa and passport requirements.
AIRLINE PASSENGER INFORMATION: Please note that airlines are now required by laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.
HEALTH REQUIREMENTS: Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting.
INSURANCE: Vietnam Royal Tourism - strongly recommends insurance cover whenever you travel abroad. Insurance is a must for Vietnam, as the cost of major medical treatment is prohibitive. A travel insurance policy to cover theft, loss and medical problems is the best bet
TRAVEL INSURANCE
Unfortunately things can go wrong on holiday. You could fall ill or have an accident; you could have money or luggage stolen; your visit might be cancelled or cut short through injury or illness; your family may need to fly out to be with you if there is a serious incident.
Costs - particularly medical treatment costs - can easily run into thousands of dollars. Local medical facilities are unable to provide the full range of medical services available in developed countries making evacuation a requirement in many non life threatening medical emergencies. The costs of relocation as well as local international standard care are extremely high. In the most serious emergencies, you may not be positioned to authorise payment for an appropriate medical response that is urgently required. This may delay or prevent the provision of critical and possibly life saving medical attention.
Market surveys show that many people don't take insurance. People believe that their credit card accident cover, home insurance, or private health cover is sufficient. However, it is unlikely that these will give adequate cover. If you do not already have a policy we urge you to take out insurance as soon as you make a booking with us to ensure you have adequate cancellation cover.
Know what your policy covers and check that the cover is adequate.
If in doubt ask your insurer. Your policy should cover you for the following:
The whole time that you are away, whether that is a day or a year.
Any activities and sports you might do. Some activities, such as jet skiing, are excluded from many policies. Many insurers will extend cover, if requested, otherwise shop around for a specialist policy.
The medical cover is very important. It must include cover for emergency medical treatment, hospitalisation and repatriation.
Personal liability - for injury or damage to others and their property.
Cancellation - if you have to cancel or abandon your trip. Cancellation cover should start as soon as you book your trip.
24 hour emergency assistance - if things go wrong the assistance company will help you to sort everything out.
Possessions cover, including money and documents to specified limits.
Your policy may also cover:
Personal accident - money paid on death or permanent disability.
Legal expenses - to help you pursue compensation for damages following personal injury.
Declare anything that you think might affect the cover.
Be honest - tell your insurer about current or past medical conditions. This should include the condition of those to be insured and others, such as close relatives, whose state of health may prevent you from travelling or may cause you to curtail your trip. If you don't declare you may invalidate your policy.
When you travel.
Make sure you take your policy and the 24 hour emergency phone number with you.
Make sure you know what to do in the event of a problem.
Some insurance companies insist that you call their assistance company as soon as possible after a problem arises.
If anything does happen make sure you keep as much paperwork as possible - tickets, receipts, medical bills, police reports etc - to help prove that what you're claiming for actually happened.
It is important that you are fully aware of the cancellation and administrative charges relating to your contract with Vietnam Royal Tourism - .
The circumstances surrounding cancellations and refunds vary greatly. The following general conditions are as simple as the complex problem permits and makes allowance for the work carried out by Vietnam Royal Tourism - on behalf of clients. Should you for any reason have to cancel your booking; the person making the original arrangements must give us written notice of cancellation.
In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended.
AMENDMENTS:
Any change of itinerary before receipt of full payment on any particular ticket(s) will be termed an amendment. An amendment fee of up to $US 100 per change will be levied according to the amount of work involved. Changes to hotel accommodation, vehicle rental, tours and other travel arrangements will incur extra charges. Please refer to the relevant Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Any change of itinerary after receipt of full payment on any tickets will be subject to applicable cancellation conditions. Please note that it will not be possible for our Travel Centres in Vietnam to assist with changes to the routing of your airline ticket. All such enquiries must always be made directly with the relevant airline. Vietnam Royal Tourism - may be able to assist in changing your dates, subject to the conditions of your ticket and flight availability; however, fees from $US 30 per change apply, over and above any airline fees detailed on your booking form. These date changes may also be made directly with the airline. Amendments to hotel and tour bookings made in the Vietnam and Laos, Cambodia may be made through our Travel Centres in Vietnam. However, at least 7 days notice is required and all amendments are subject to availability. Cancellations or amendments made within 30 days will incur two night's cancellation fee per hotel as per the conditions detailed in our Tailor-made Indochina. A minimum fee of US$25 per hotel or tour booking will apply to amendments made outside 28 days. Our Travel Centres in Vietnam will be delighted to assist with additional flights and selected hotels together with local tours whilst travelling Vietnam. Please call in or telephone.
For all confirmed bookings cancelled before receipt of full payment on any particular ticket(s), the booking deposit is forfeit. For cancellation after receipt of full payment, cancellation charges as stated overleaf will apply. Please note cancellation charges of 10% per ticket or $US100 per ticket, whichever is the greater, will apply to any cancelled tickets not specifically covered under the cancellation conditions overleaf. On any fixed dated ticket there is a 100% cancellation charge if part used, or if the reservation is not cancelled prior to the first flight. Please note that it is your responsibility to advise airlines if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.
Please note all flight cancellations must be notified in writing to Vietnam Royal Tourism - prior to the day of departure.
CANCELLATION
If you have booked hotel accommodation, vehicle rental, tours or any other travel arrangements and you cancel your reservation, you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Reservations are non-transferable.
AIRLINE TICKET REFUNDS:
Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/return halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8-12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the focal fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund. Vietnam Royal Tourism - applies a further $US25 per ticket administration fee over and above cancellation charges in such cases.
Please ensure that any tickets returned to Vietnam Royal Tourism - are sent by registered post.
REFUNDS:
No refunds are given for partly used vouchers. In all circumstances please refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, please refer to the booking conditions contained in the tour operator's brochure.
AIRLINE RESERVATIONS:
All flight reservations are subject to seat availability of the relevant booking class, which at certain times may be limited. Any alterations you may wish to make to a confirmed itinerary after departure from your country should be addressed to the airline as soon as possible. Airline reservations are non-transferable.
CARRIAGE BY AIR:
Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Vietnam Royal Tourism - has no control. We cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.
FLIGHT RECONFIRMATIONS:
Please reconfirm all onward flight reservations with the relevant airline at least 72 hours prior to departure. In addition, it is important to establish if there have been any changes to your flight timings since leaving your country. Failure to do so may result in cancellation of your reservation. Unless Vietnam Royal Tourism - advises you to reconfirm the first flight out of your country there is no need to do so.
TAXES:
Vietnam Royal Tourism - will advise of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. For further details please enquire directly with the airline.
Where airline policy allows, Vietnam Royal Tourism - is happy to request pre-allocated seating and other special service requests. We are also happy to make any special requests in respect of your hotel accommodation. Please note however that unless specifically confirmed by Vietnam Royal Tourism - all such requests will never be guaranteed and form no part of your contract with Vietnam Royal Tourism .
BAGGAGE ALLOWANCE: If you are unsure of the baggage allowance on the flights you have booked please contact your consultant or the relevant airline.
PHOTOGRAPHIC IDENTIFICATION: Some countries require that photographic
ID is carried at all times. Vietnam Royal Tourism - recommends that passports be carried whenever flying.
COMPLAINTS:
If you have a problem during your holiday, please inform the relevant airline, hotel, tour operator or other supplier immediately so that they can endeavor to put things right. If they cannot resolve the problem, you must contact one of Vietnam Royal Tourism - ' Vietnam Travel Centres immediately by telephone or fax so that we are given an opportunity to help. Vietnam Royal Tourism - will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 90 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.
TRAVELLING IN LAOS AND CAMBODIA: If you have a problem whilst travelling in Laos or Cambdia please follow our complaints procedure as detailed above, rather than in the first instance contacting one of our Travel Centres in Vietnam. This will enable us to attend to your complaint in the most effective manner. The Vietnam Royal Tourism - Vietnam 24 hour emergency fax number is +844 2425892.
These booking conditions form part of your contract with Vietnam Royal Tourism - . This contract and matters arising from it are subject to the exclusive jurisdiction of the Courts of the Socialist Republic of Vietnam. Please note differing terms and conditions may apply between you and the vehicle rental company/tour operator or airline involved in providing these travel arrangements. A copy of the applicable terms can be requested by contacting Vietnam Royal Tourism - in writing.
If you need to make any amendments to/ or cancel your booking, please call one of our aftersales team on +844 2425892 or mail to : vietnamroyaltourism@vnn.vn and they will be able to assist you.
A 3% credit card charge applies to all credit card payments up to a maximum of US$ 50 per transaction (current rate which is subject to change).
Another reason confident travellers book with us
We believe getting the trip you want for the best and match price shouldn't be hard work. that's why we created our Price Match Guarantee - so you can always book your trip with confidence
It's simple ! We guarantee you're getting the best & match price. If you should find out a better price online for the same trip within 24hours, We will refund the difference - and give you a travel coupon worth Us $ 50 .
The Trip price will be kept from begining to the end, No change at all - The Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, cruises, rental cars and activities...... even any type of service are increasing in future by any reason.