Vietnam Royal Tourism

Itinerary

Day 1 : Hanoi Arrival

You are welcomed by our guide at Noi Bai airport and then be transferred to your hotel in the center of Hanoi city. Vietnam's capital is stylish and stately. Experience its thousand-year-old history, tree-lined boulevards and faded colonial architecture during our transfer to Hotel

Overnight in Hanoi : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Lunch inclusive>

Day 2 : Hanoi Sightseeing - Evening Train to Sapa

you will have whole day explore Hanoi Capital.
We will visit the most attractions of Hanoi as:
Hoan Kiem lake (the lake of the Restored Sword), Tran Quoc Pagoda and Quan Thanh Temple, Ho Chi Minh Mausoleum, Presidential palace ( open only in the morning) , one pillar pagoda. Lunch at Vietnamese restaurant,
Afternoon : More sightseeing : Ethnology Museum where is showing culture & custom of 54 ethnic groups in Vietnam.... End of today with Water Puppet show
Dinner serve at Local restaurant before transfer to Station for overnight with Express train to Sapa
Train will leave at 21:00 PM

Overnight on Express Train : with
" Victoria Express Train "
"Guaranteed Train"
<Breakfast & Lunch & Dinner inclusive>

Day 3 : Sapa Arrival & Sightseeing

Arrival to Laocai station is scheduled at 6am, Private Car pick up and transfer you to Sapa.
Check in and rest after travel with a long train that may some one need take a nap.
Head out in Noon for a nice walk to Cat Cat Village < Black HMong people >. We will visit a house of local people . Here we have the opportunity to share cultural experiences with the families and learn how people can serve themself by basic working tools, enjoy water fall call : " Red Dragon Fall" when the Sun setting down his light make this Fall look like a alive Red Dragon, the landscape is wonder always surrounding on your way with Rice terraces at food of green Sapa mountain
Back to Sapa and have a nice taste at French Restaurant in the Candle light

Overnight in Sapa : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 4 : Sapa Sightseeing

Start out by car then do a soft walk to visit Laochai & Tavan village for a few hours on flat footpath. Picnic lunch by the creek. his is a absolutely spectacular walk through stunning scenery inhabited by some of the friendliest people you can meet. Stopping for a picnic lunch on the way at a family in Ta Van village, Time to enjoy your mountainside surrounds.
.Return to Sapa by car in the afternoon

Overnight in Sapa : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 5 : Sapa Sightseeing & Evening Express train to Hanoi

head out by car then do a nice walk to around Ma Tra village, more exprience about local nature life with super mountain landscape here
Evening : Transfer to Laocai station for the Luxury Express train back to Hanoi. The train leaves at 21.00pm. . Arrival Hanoi around 6 am in next day,
Overnight on Express Train: with
" Victoria Express Train "
"Guaranteed Train"
<Breakfast & Lunch inclusive>

Day 6 : Hanoi - Halong Bay with Top End of Wooden Junk Halong Bay

Pick you up at Hanoi station for a three-hour drive through the Red River Delta to Ha Long City on nice venture country lane.
* Arrive in Halong City, Board Luxury Junk, check-in registration .a refurbished wooden sailing junk for a cruise through the limestone cliffs and emerald waters of Halong Bay, giving us the chance to take in the stunning scenery of this World Heritage Site.
*Have a Big fresh seafood lunch with welcome wine during the board is still taking us discover the Bay ..halong bay
* A fantastic cruise in Ha Long bay , Stay on sundeck for sunbath or lying down to deep the feelling in scenery of World Heritage Site.
* Cruise amongst stunning limestone back drop and round over Thien Cung cave , Dau Go cave, Tuan Chau island, and We live our boat to visit Sungsot cave for 1 hour. Halong Bay
* Before When the sun come down at 18h30 we drop anchor for the night in centre bay nearby a remoted island.
* Optional swim at lovely beaches. Afternoon tea with pastries on the sundeck or in the restaurant and drink before dinner ,Return the pier and disembark the boat.
Overnight on Boat in Halong Bay : with
" Top End of Wooden Junk "
"Guaranteed Boat"
(Big Fresh Seafood Lunch and dinner included)

Day 7 : Halong Bay - Cuc Phuong National Park

Rising to the sound of ocean coming to life for another lovely day. Breakfast
* Junk boat once again sets sail through breathtaking secluded Halong bay
* Visit Bai tu long Bay , Teapot island , Chopsticks island , Bai tho mountain.
* Return to Halong city and have lunch on board.
* Back to Halong wharf and disembark
Private Car waiting and pick you up to Tam Coc through Red River Delta ,Nature of countryside is beautiful on country , upon arrival Tam Coc , Board our boat for a Boat trip bring you go along the most green river in north of Vietnam. Rice field and mountain is over and over. Mountain here they soar skywards from a sea of green We keep driving to Cuc Phuong National Park , Check in the Hotel in Center of Forest , enjoin the dinner with natural voice as Monkey, Bids, Dears calling go to bed. That is perfect to live in Natural Area

Overnight in Cuc Phuong Forest : with
" Forest Villa"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 8 : Cuc Phuong National Park - Mai Chau Rural Village

Head out for a few hours sightseeing around National Park.Visit the Monkey Garden, The botany Garden..., a nice trek through the Forest to explore the Jungle take 3hours that is optional in advance by your request . Lunch at Forest Restaurant
Drive through the mountains to Mai Chau Valley. This picturesque destination is off the beaten path; interact with the local people and gain amazing insight by staying with a hospitable hilltribe at their longhouse. The surroundings are absolutely stunning; enjoy a walk through the valley to learn more about the agriculture of the region

Overnight in Mai Chau: with
" A Stilt house "
"Guaranteed homestay"
<Breakfast & Lunch & Dinner inclusive>

Day 9 : Mai Chau - Hanoi - Ho Chi Minh

Drive back to Hanoi then Transfer to Airport for a flight to Ho Chi Minh, still called Saigon by many locals, is a center of commerce, finance, culture and tourism in Vietnam. This bustling metropolis ,contradiction of its northern counterpart, is crowded with bikes and motorbikes, excited by numerous shopping area
Upon Arrival transfer to your hotel in Ho Chi Minh

Overnight in Ho Chi Minh : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 10 : Ho Chi Minh City - Mekong Delta

Shimmering fields of bright green rice stalks, fannedout yellow and electric-pink incense sticks drying along roadsides, and lunch time traffic jams of white-and-blue-clad school kids on bikes. So, too, the rhythm of life along Mekong byways buzzes with slow but constant energy. Atrip into Mekong Delta is a glimpse into the life of Vietnam's agricultural workforce.

Drive to the heart of the Mekong, Can Tho, and see the famed floating markets. This fertile region is known as the ‘rice basket’ of Vietnam, and is where most of the country’s produce and rice is produced. Arrival Cai Be, well-known for it's floating market. Here we will board our private boat for a cruise to The Cai Be market as an other name River Market. Wholesalers on big boats more here, each specializing in one or a few types of fruit or vegetable. Your cruise the market in small boat and can easily find what they're looking for as the larger boats hang samples of their goods from tall wooden poles. One interesting thing you won't see at other markets is the huge Catholic cathedral on the riversides- a popular and fantastic backdrop for
photographs. Then on to Binh Hoa Phuoc and An Binh Island where is low-lying-region is as much water as land and houses are generally built on stilts. Please ! Bring plenty of firm or Flash Memory Disk because there are photo opportunities in every direction.
Towards the end of the day we arrive in Cantho where we stay at lovely 5star Catho hotel, right by the Mekong river.

Overnight in Can Tho: with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 11 : Cantho - Ho chi Minh

Fresh air and the country sounds of the Delta coming to life for another day, we breakfast and start our trip with a boat cruise along the endless waterway of Mighty Mekong River to the Cairang and Phongdien biggest floating markets in the Mekong Delta. there is a bridge here that serves as a great vantage point for photography. There will be hundreds of boats loaded with fruits, vegetables and fish jostling for trade..
Afternoon drive back to Ho Chi Minh

Overnight in Ho Chi Minh : with
" All 4 Star Deluxe Hotels " or
" All 5 Star Luxury Hotel"
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

Day 12 : Ho Chi Minh City - Departure

The morning is free for shopping before transfer to Tan Son Nhat International Airport for departure.
End of services. [Breakfast]

Tour End

------------------------------------------------------------------

Did you know: We can organise your flights and any additional accommodation. Call us on +844 22425 892 to speak to one of our experts or click here to request a quote.

------------------------------------------------------------------

**** Information in this itinerary was correct at the time of its preparation.
We reserves the right to make itinerary changes as operational or other circumstances require

**** Once your booking has been confirmed you will receive a detailed itinerary for this tour,
detailing day by day arrangements, as well as a predeparture
guide containing valuable information designed to
help you get the most out of your holiday

Inclusive :

* All accommodation on double basis in Hotel 4 or 5star with daily breakfast
* All transfers/ transports
* English speaking guide
* Meals as indicated
* Boat cruising in Hue, Nha Trang, Mekong Delta and Top End of Wooden Junk in Halong Bay
* Admission fees and permits where applicable
* Domestic flights
* Visa arrangement

Exclusive :

* Pre/post trip arrangement
* Travel insurance
* Meals not indicated
* Other personal expenses
* Tips and gratuities

For road journeys, air conditioned coasters or mini buses or car are used. These are modern, spacious, comfortable, well maintained, safe vehicles - perfect for private travel !

See the Goup Size and know what you get

* Tour Type :Private
* Vehicles Type :Car
* Group Size : 2 -3 Pax

----------Altis Toyota - 4seats--------------------Innova Toyota - 7seats---------

* Tour Type :Private
* Vehicles Type :Van
* Group Size : 4 - 8 Pax

---------Ford Van - 16seats ---------------Mercedes Van - 16seats ----------

* Tour Type :Private
* Vehicles Type :Van
* Group Size : 9 - 16 Pax

-------- County Minibus - 24 seats ----------------------------------------------

Booking Form

BOOKING CONDITIONS

STATUS:

CONFIRMED indicated overleaf means the airline, hotel, vehicle rental or tour operator has accepted your reservation from Vietnam Royal Tourism , subject to the usual reservation conditions.

REQUEST means your arrangements have been requested although not yet confirmed. WAITLIST means that your flight, hotel or tour arrangements are currently full and your name has been placed on a waiting list. CANCELLED means your flight, hotel, vehicle rental or tour arrangements are cancelled. UNABLE means the airline, hotel or tour operator cannot meet your request.

PAYMENTS: We require an initial non-returnable deposit normally 30% of tour cost per person for the travel element of your itinerary. Additional deposits may also be required to hold "other facilities" arrangements such as hotels, car-hire, cruises and tours - all payment details will be advised at the time of booking. Any final payment is usually due until customers arrival their destinations as Vietnam , Laos or Cambodia on First Day ( Day 1 ). Bookings made within 1 month of travel require 30% payment upon confirmation. If you have booked hotel accommodation, vehicle rental, tours or any 'Other Facilities' you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the Tour Operator you should refer to the booking conditions contained in Tour Operator's brochure (a copy of these conditions will be given or sent to you at the time of booking).

Please note that all airfares and taxes are subject to increase until full payment is received and tickets issued it is therefore to your advantage to finalise payment as soon as you can after booking. However Government taxes additional to the fare may be imposed or increased without notice at any time up until departure date.

YOUR PEACE OF MIND:

Vietnam Royal Tourism with Vietnam Business Number ( VBN 0102032888). We hold an Travel Agent License (TAG number 0825 ) Awarded by Vietnam National Administration of Tourism. This ensures that in the very unlikely event of our insolvency you will be able to continue with your arrangements as planned (if already abroad in Vietnam , Laos, Cambodia or Thailand) or refunded in full if travel has not already commenced.
For all monies paid to Vietnam Royal Tourism - will be legally safeguarded by being held in Trust in a Vietnam Royal Tourism - Trust account, thus ensuring that in the very unlikely event of our insolvency money paid in respect of advance bookings (future travel) will be refunded in full.

EMERGENCY CONTACT:

In the event that you experience a real emergency outside of Vietnam Royal Tourism - ' normal opening hours, please fax details to us on +844 2425892 or email :vietnamroyaltourism@vnn.vn.

METHODS OF PAYMENT:

PLEASE NOTE: If you intend to mail payment details or are arranging a bank transfer you should confirm the exact amount due with your consultant.

1. PERSONAL (AND COMPANY) CHEQUES: Payment for travel arrangements may be made by personal or company cheque. Cheques should be made payable to VIETNAM ROYAL TOURISM - LTD. Please note. However, that we require SIX WORKING DAYS FOR CHEQUE CLEARANCE before tickets can be issued. It is therefore advisable to confirm with Vietnam Royal Tourism - that there is sufficient time between cheque payment and any ticketing deadline. For urgent ticketing we can usually arrange to have cheques up to US3,000 guaranteed upon payment of an extra fee determined by the value of the cheque. Foreign currency cheques are acceptable.

2. BANK AND BUILDING SOCIETY DRAFTS: These are treated as cash if received at a time when the relevant bank or building society is open and able to verify the cheque.

3. CASH: Please note we advise clients not to post cash to us. Cash are acceptable and welcome when you will made your final payment on your arrival date in Vietnam , Laos , Cambodia

4. CARDS:
We accept Visa, MasterCard . We may require written Form of Authorisation letter and Letter of Aproval for the debit from the card holder before tickets can be released. We may also require one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo before tickets can be released. We may also require seeing the actual card.

5. DIRECT CREDIT/BANK TRANSFER: Payment may be made from your bank directly to our bank account at:

Account name: Vietnam Royal Tourism Co.,LTD
Account number: 4094439
Bank Name: ANZ Bank
Address: 14 Le Thai To str., Hanoi, Vietnam
Tel: +844-8 258190
Fax: +844-8258188
SWIFT Code: ANZBVNVX
Website: www.anz.com

( Recommendation using this one for citizen of New Zealand,  Australia, United Kingdom, US and Canada with small fee of bank transfer )

or other :

Account name: VIET NAM ROYAL TOURISM CO., LTD
Account number: 0011372354159
Bank Name: Bank for foreign trade of Vietnam – Operation Center
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
Tel : + 844-825 1322
Fax: +844-82 69067
SWIFT Code: BFTVVNVX001
Website: http://www.vietcombank.com.vn/en/

Vietnam Royal Tourism - must be notified of all direct bank payments. All payments must be identified by the passenger's name and booking number.

PROVISIONAL FARES:

If a fare is shown on an itinerary as being 'PROVISIONAL', this means that the airline, hotel or tour/ground operator has not confirmed the exact fare at the time of booking and any increases in cost must be met by the client.

TICKETING: Unless you notify us otherwise, your travel documents will be posted to you at the address shown overleaf, except E-tickets where your boarding pass is issued at check in on production of your passport and this Vietnam Royal Tourism - client confirmation form if requested. Air tickets cannot be posted overseas. Tickets are generally valid a maximum of one year from the date of issue. Any exception to this will be shown on your ticket.

REROUTING: As a general rule, airline tickets cannot be rerouted or transferred to another airline. All flights must be used in sequence, as booked. Failure to do so may result in cancellation of all remaining sectors and restrict any possible refund.

PASSPORT & VISA REQUIREMENTS: Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many countries and airlines. Please check with your travel consultant if you will not have the recommended validity whilst travelling. Passports should be Machine Readable for travel via the USA. Please call our visa service if you are unsure if your passport is Machine Readable. Please call +844 24 25 892 for more details.
Visa requirements are only noted for those countries listed on your itinerary. If you intend visiting or transiting through other countries, please ensure you are fully aware of all relevant visa and passport requirements.

AIRLINE PASSENGER INFORMATION: Please note that airlines are now required by laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.

HEALTH REQUIREMENTS: Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting.

INSURANCE: Vietnam Royal Tourism - strongly recommends insurance cover whenever you travel abroad. Insurance is a must for Vietnam, as the cost of major medical treatment is prohibitive. A travel insurance policy to cover theft, loss and medical problems is the best bet

TRAVEL INSURANCE
Unfortunately things can go wrong on holiday. You could fall ill or have an accident; you could have money or luggage stolen; your visit might be cancelled or cut short through injury or illness; your family may need to fly out to be with you if there is a serious incident.
Costs - particularly medical treatment costs - can easily run into thousands of dollars. Local medical facilities are unable to provide the full range of medical services available in developed countries making evacuation a requirement in many non life threatening medical emergencies. The costs of relocation as well as local international standard care are extremely high. In the most serious emergencies, you may not be positioned to authorise payment for an appropriate medical response that is urgently required. This may delay or prevent the provision of critical and possibly life saving medical attention.
Market surveys show that many people don't take insurance. People believe that their credit card accident cover, home insurance, or private health cover is sufficient. However, it is unlikely that these will give adequate cover. If you do not already have a policy we urge you to take out insurance as soon as you make a booking with us to ensure you have adequate cancellation cover.
Know what your policy covers and check that the cover is adequate.
If in doubt ask your insurer. Your policy should cover you for the following:
The whole time that you are away, whether that is a day or a year.
Any activities and sports you might do. Some activities, such as jet skiing, are excluded from many policies. Many insurers will extend cover, if requested, otherwise shop around for a specialist policy.
The medical cover is very important. It must include cover for emergency medical treatment, hospitalisation and repatriation.
Personal liability - for injury or damage to others and their property.
Cancellation - if you have to cancel or abandon your trip. Cancellation cover should start as soon as you book your trip.
24 hour emergency assistance - if things go wrong the assistance company will help you to sort everything out.
Possessions cover, including money and documents to specified limits.
Your policy may also cover:
Personal accident - money paid on death or permanent disability.
Legal expenses - to help you pursue compensation for damages following personal injury.
Declare anything that you think might affect the cover.
Be honest - tell your insurer about current or past medical conditions. This should include the condition of those to be insured and others, such as close relatives, whose state of health may prevent you from travelling or may cause you to curtail your trip. If you don't declare you may invalidate your policy.
When you travel.
Make sure you take your policy and the 24 hour emergency phone number with you.
Make sure you know what to do in the event of a problem.
Some insurance companies insist that you call their assistance company as soon as possible after a problem arises.
If anything does happen make sure you keep as much paperwork as possible - tickets, receipts, medical bills, police reports etc - to help prove that what you're claiming for actually happened.

CANCELLATIONS/AMENDMENTS/REFUNDS:

It is important that you are fully aware of the cancellation and administrative charges relating to your contract with Vietnam Royal Tourism - .
The circumstances surrounding cancellations and refunds vary greatly. The following general conditions are as simple as the complex problem permits and makes allowance for the work carried out by Vietnam Royal Tourism - on behalf of clients. Should you for any reason have to cancel your booking; the person making the original arrangements must give us written notice of cancellation.

In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended.

AMENDMENTS:

Any change of itinerary before receipt of full payment on any particular ticket(s) will be termed an amendment. An amendment fee of up to $US 100 per change will be levied according to the amount of work involved. Changes to hotel accommodation, vehicle rental, tours and other travel arrangements will incur extra charges. Please refer to the relevant Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Any change of itinerary after receipt of full payment on any tickets will be subject to applicable cancellation conditions. Please note that it will not be possible for our Travel Centres in Vietnam to assist with changes to the routing of your airline ticket. All such enquiries must always be made directly with the relevant airline. Vietnam Royal Tourism - may be able to assist in changing your dates, subject to the conditions of your ticket and flight availability; however, fees from $US 30 per change apply, over and above any airline fees detailed on your booking form. These date changes may also be made directly with the airline. Amendments to hotel and tour bookings made in the Vietnam and Laos, Cambodia may be made through our Travel Centres in Vietnam. However, at least 7 days notice is required and all amendments are subject to availability. Cancellations or amendments made within 30 days will incur two night's cancellation fee per hotel as per the conditions detailed in our Tailor-made Indochina. A minimum fee of US$25 per hotel or tour booking will apply to amendments made outside 28 days. Our Travel Centres in Vietnam will be delighted to assist with additional flights and selected hotels together with local tours whilst travelling Vietnam. Please call in or telephone.

AIRLINE RESERVATION & TICKET CANCELLATION:

For all confirmed bookings cancelled before receipt of full payment on any particular ticket(s), the booking deposit is forfeit. For cancellation after receipt of full payment, cancellation charges as stated overleaf will apply. Please note cancellation charges of 10% per ticket or $US100 per ticket, whichever is the greater, will apply to any cancelled tickets not specifically covered under the cancellation conditions overleaf. On any fixed dated ticket there is a 100% cancellation charge if part used, or if the reservation is not cancelled prior to the first flight. Please note that it is your responsibility to advise airlines if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.
Please note all flight cancellations must be notified in writing to Vietnam Royal Tourism - prior to the day of departure.

HOTEL/VEHICLE RENTAL/TOUR/OTHER TRAVEL ARRANGEMENTS:

CANCELLATION

If you have booked hotel accommodation, vehicle rental, tours or any other travel arrangements and you cancel your reservation, you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Reservations are non-transferable.

AIRLINE TICKET REFUNDS:

Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/return halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8-12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the focal fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund. Vietnam Royal Tourism - applies a further $US25 per ticket administration fee over and above cancellation charges in such cases.

Please ensure that any tickets returned to Vietnam Royal Tourism - are sent by registered post.

REFUNDS:

No refunds are given for partly used vouchers. In all circumstances please refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, please refer to the booking conditions contained in the tour operator's brochure.

AIRLINE RESERVATIONS:

All flight reservations are subject to seat availability of the relevant booking class, which at certain times may be limited. Any alterations you may wish to make to a confirmed itinerary after departure from your country should be addressed to the airline as soon as possible. Airline reservations are non-transferable.

CARRIAGE BY AIR:

Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Vietnam Royal Tourism - has no control. We cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.

FLIGHT RECONFIRMATIONS:

Please reconfirm all onward flight reservations with the relevant airline at least 72 hours prior to departure. In addition, it is important to establish if there have been any changes to your flight timings since leaving your country. Failure to do so may result in cancellation of your reservation. Unless Vietnam Royal Tourism - advises you to reconfirm the first flight out of your country there is no need to do so.

TAXES:

Vietnam Royal Tourism - will advise of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. For further details please enquire directly with the airline.

SEAT REQUEST (AIRLINES) SPECIAL REQUEST (HOTELS):

Where airline policy allows, Vietnam Royal Tourism - is happy to request pre-allocated seating and other special service requests. We are also happy to make any special requests in respect of your hotel accommodation. Please note however that unless specifically confirmed by Vietnam Royal Tourism - all such requests will never be guaranteed and form no part of your contract with Vietnam Royal Tourism .

BAGGAGE ALLOWANCE: If you are unsure of the baggage allowance on the flights you have booked please contact your consultant or the relevant airline.

PHOTOGRAPHIC IDENTIFICATION: Some countries require that photographic
ID is carried at all times. Vietnam Royal Tourism - recommends that passports be carried whenever flying.

COMPLAINTS:

If you have a problem during your holiday, please inform the relevant airline, hotel, tour operator or other supplier immediately so that they can endeavor to put things right. If they cannot resolve the problem, you must contact one of Vietnam Royal Tourism - ' Vietnam Travel Centres immediately by telephone or fax so that we are given an opportunity to help. Vietnam Royal Tourism - will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 90 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

TRAVELLING IN LAOS AND CAMBODIA: If you have a problem whilst travelling in Laos or Cambdia please follow our complaints procedure as detailed above, rather than in the first instance contacting one of our Travel Centres in Vietnam. This will enable us to attend to your complaint in the most effective manner. The Vietnam Royal Tourism - Vietnam 24 hour emergency fax number is +844 2425892.

YOUR HOLIDAY CONTRACT:

These booking conditions form part of your contract with Vietnam Royal Tourism - . This contract and matters arising from it are subject to the exclusive jurisdiction of the Courts of the Socialist Republic of Vietnam. Please note differing terms and conditions may apply between you and the vehicle rental company/tour operator or airline involved in providing these travel arrangements. A copy of the applicable terms can be requested by contacting Vietnam Royal Tourism - in writing.

Quick Question & Fast Answer

Another reason confident travellers book with us

We believe getting the trip you want for the best and match price shouldn't be hard work. that's why we created our Price Match Guarantee - so you can always book your trip with confidence

What is the Price Match Guarantee ?

It's simple ! We guarantee you're getting the best & match price. If you should find out a better price online for the same trip within 24hours, We will refund the difference - and give you a travel coupon worth Us $ 50 .

The Trip price will be kept from begining to the end, No change at all - The Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, cruises, rental cars and activities...... even any type of service are increasing in future by any reason.

See How we take care of your trip ?